We want your experience with FTMÁ to feel effortless from the moment you place your order to the moment it arrives at your door. Every order is carefully prepared and packaged with attention to detail, ensuring our pieces arrive beautifully presented and ready to wear.
Shipping:
We aim to dispatch all orders within 1-3 working days from the date your order is placed. During collection launches, restocks and promotional periods, dispatch times may be slightly longer, but we’ll always work to get your order to you as quickly as possible.
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details so you can follow your parcels journey.
United kingdom:
- Royal Mail Tracked 48 (2-4 working days)
- Express delivery options may be introduced in the future
- Please note that delivery times are estimates and may vary due to courier delays or circumstances beyond our control.
International Shipping:
We hope to offer international shipping in the near future.
Returns:
We hope you love every FTMÁ Piece. However, if your purchase isn't quite right, we are happy to accept returns. You have 14 days from the date you receive your order to let us know you’d like to return an item.
To be eligible for a return, your item must be:
- Unworn and unwashed
- In its original condition
- Returned with all original tags attached
- Free from makeup, perfume, deodorant or any other marks and odours.
As a small independent brand, every return is inspected carefully before a refund is processed.
Approved refunds will be issued to your original payment method within 5-10 working days. Please note that your bank or payment provider may take additional time to process the refund.
Return Shipping:
Customers are responsible for the cost of returning items. We recommend using a tracked postal service, as FTMÁ cannot be held responsible for returns lost or damaged in transit.